Terms and Conditions

Last updated: 4 September 2026

These terms explain how Finding Therapy works, what you can expect from us, and what we ask of you. Please read them before booking. By using this website, booking a free intro call, or booking counselling sessions, you agree to these terms.

1. Who we are

Finding Therapy is operated by Finding Therapy Ltd, a limited company registered in England and Wales (company number 16524736). Our registered office is 14 South Park Drive, Poynton, Stockport, England, SK12 1BN. You can contact us at info@findingtherapy.co.uk.

2. What Finding Therapy is, and what it is not

Finding Therapy is a directory of independent counsellors who work online with children and young people aged 6 to 25. We do not provide the counselling ourselves: sessions are delivered by the counsellor you choose, working as an independent practitioner. Our role is to find, vet, and vouch for every counsellor on the site, and to make booking and paying simple.

Every counsellor on Finding Therapy is qualified and experienced, registered with a recognised UK professional body, such as the BACP, NCPS, UKCP or HCPC, has an enhanced DBS check, is trained in safeguarding, and has been vetted and interviewed by us. We vouch for those checks and for our counsellors' track records. Each counsellor is an independent practitioner, and your child's counselling is delivered by them under their own professional judgement, their professional body's standards, and their own insurance. Finding Therapy does not direct or supervise the clinical content of sessions.

Finding Therapy is not a medical service. We do not diagnose, prescribe, or provide medical advice, and counselling is not a substitute for the advice of a doctor. We are also not a crisis or emergency service (see section 11).

3. The free intro call

You can book a free introductory call with our Head of Counselling. The call is a chance to talk through what your child needs and who might suit them. It is free, it lasts up to 20 minutes, and it creates no obligation to book anything. The intro call is a conversation, not a counselling session, and no therapeutic relationship is created by it.

4. Enquiries and your information

When you send an enquiry, through the contact form, the intro call booking, or checkout, we use what you provide to respond and, where relevant, to connect you with a counsellor. We aim to reply within one working day. Enquiries are not monitored around the clock, so if you need urgent help, use the routes in section 11.

We rely on what you tell us in good faith, and we do not verify the identity of the person submitting a form. Sending an enquiry does not create a counselling relationship: that begins only when sessions are booked with a counsellor.

Anything you submit must be accurate, lawful, and yours to share, or shared with the permission of the person it concerns, and must not be misleading, abusive, or defamatory. Please do not include more sensitive detail than an enquiry needs, such as a full clinical history or financial information.

We handle personal data in line with UK data protection law, including the UK GDPR, as set out in our Privacy Policy, which forms part of these terms. We will not sell your information, and we will not share it beyond what is reasonably necessary to respond to you and provide the service.

5. Booking sessions

You choose a counsellor from our directory, or with our help, and book sessions with them through this website. Sessions take place online by video and last 45 minutes.

Most families agree a regular weekly session with their counsellor: the same time each week, which the counsellor books in a few weeks ahead, with flexibility to move it when life requires. A more flexible, session-by-session arrangement is also available. There is no contract and no minimum number of sessions.

When you book, your booking and payment are with Finding Therapy Ltd. The counselling itself is delivered by your chosen counsellor as an independent practitioner, as described in section 2.

6. Fees and payment

Session fees are set by each counsellor and are shown on their profile page. Finding Therapy's recommended fee is £65 for a 45 minute session. There is no subscription and there are no hidden costs: you pay only for the sessions your child has. Payment is taken automatically 72 hours before each session, using the payment details you provide at booking.

7. Cancelling, rescheduling, and missed sessions

Life with children is unpredictable, and sessions can be moved. If you cancel or reschedule more than 24 hours before a session, you will not be charged, and any payment already taken for that session will be refunded. If you cancel within 24 hours of the session, the session is charged, because the counsellor has held that time for your child.

If your child does not join a session, the counsellor will stay connected for 15 minutes. If your child has not joined by then, the counsellor will assume the session is not going ahead, and the session is charged in full.

If your counsellor has to cancel a session, you receive a full refund for it. If a session cannot go ahead, or is cut short, because of a technical problem on the counsellor's side, the missed time will be made up to your child. If the technical problem is at your end, the session is charged as normal, so it is worth checking your connection and device before each session.

8. Ending counselling

You can stop counselling at any time, and there is no penalty for stopping, though the cancellation policy in section 7 still applies to any session already booked. Endings work best when they are planned with the counsellor rather than sudden, and your counsellor will always be open to a conversation about pacing, breaks, or finishing. Your child is welcome to return later.

9. Who can use the service, and consent

Finding Therapy is for children and young people aged 6 to 25.

For anyone under 18, enquiries and bookings are made by a parent or carer, and we need the explicit consent of one parent or legal guardian before counselling begins. If someone else with equal parental responsibility objects, we will pause and talk it through with everyone involved before deciding how to go on, with your child's wellbeing as the deciding factor. At 16 and 17, the young person's own wishes carry more weight: if they want to continue, counselling can carry on even where one parent objects. Young adults aged 18 to 25 can book and use the service in their own right.

10. Confidentiality and safeguarding

What your child talks about in sessions is usually kept between them and their counsellor. There are limits to confidentiality, and your child's counsellor explains them at the start so nothing comes as a surprise. Counsellors also discuss their work in professional supervision.

The counsellor would share information, including with you, if your child agrees to it, or if there were a safeguarding or serious safety concern, or a legal duty to do so. Our counsellors are independent practitioners, so if there is a safeguarding concern, your child's counsellor follows their own safeguarding procedures and the guidance of their professional body. Depending on your child's age and the situation, this may mean talking to you, or involving your GP or children's services. Wherever it is safe and appropriate, they would aim to let your child know first.

Sessions must not be recorded by anyone without everyone's agreement in advance.

11. Not a crisis or emergency service

Finding Therapy is not an emergency service, and messages and booking forms are not monitored around the clock. If your child is in immediate danger, call 999 or go to A&E. For urgent help that is not an emergency, contact your GP or call NHS 111 and choose the mental health option. Samaritans are free to talk to on 116 123 at any hour. If you are outside the UK, contact your nearest emergency service.

12. Online sessions: what we ask

Online counselling works best with a private, quiet space where your child can speak freely, a device with a camera, and a reliable internet connection. Treat session time with the same care as an in-person appointment: the time is held for your child.

13. Our website content

Content on this website is general information for parents and young people. It is not medical, psychological, or clinical advice, and it should not be used as a substitute for professional consultation, diagnosis, or treatment.

14. Intellectual property

All content on this website, including text, design, graphics, and logos, is owned by or licensed to Finding Therapy Ltd and is protected by copyright and other intellectual property laws. You may view and print pages for personal, non-commercial use, but you may not reproduce, republish, or redistribute content without our prior written permission.

15. Our responsibility to you

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud. To the fullest extent permitted by law, Finding Therapy Ltd is not liable for indirect or consequential loss arising from use of the website, or from the acts or omissions of an independent counsellor.

16. Complaints

If something is not right, tell us at info@findingtherapy.co.uk and we will help put it right where we can. Formal complaints about a counsellor's professional practice go to their professional body, a recognised body such as the BACP, NCPS, UKCP or HCPC, each of which has its own complaints process, and we will help you find the right route and information.

17. Changes to these terms

We may update these terms from time to time. The date at the top shows the most recent revision, and significant changes will be flagged on this page.

18. Governing law

These terms are governed by the law of England and Wales, and disputes are subject to the jurisdiction of the courts of England and Wales.

19. Contact

Questions about these terms: info@findingtherapy.co.uk.